Terms and conditions
If you have any questions about these Terms or the use of our website, please send us an email at firstname.lastname@example.org.
INTENDED GEOGRAPHIC SCOPE
This website and its contents are only intended for access by persons located in Hong Kong and the laws of those countries. We make no representation that the content and operation of this website will comply with any foreign law.
We accept Paypal payment, Visa, Mastercard, American Express and JCB via a secure online facility. If a credit card is declined at the time an order is placed on our website, that order will not be forwarded to us for fulfillment.
Please note that we do not store credit card details. Registered customers will be required to re-enter those details for each new transaction.
In some instances, we may require further verification information for a credit card to be used for payment.
If so, our staff member will contact you. Examples of when this may occur include: multiple declining of card for an order, a delivery address unable to be verified, and orders that include high value items.
Title to goods passes upon being despatched.
‧ Free shipping (within Hong Kong) for orders over HKD 3000
‧ Shipping methods and fees
All orders will be shipped via Hong Kong post (EMS), unless we indicate otherwise.
Our standard shipping rates, except where free shipping or an alternative shipping rate is required, are as follows:
◦ Standard shipping within Hong Kong via Hong Kong post: HKD 40 per order ( register mail )
◦ Worldwide shipping fee via Hong Kong post: HKD 150
‧ Delivery of orders within Hong Kong
All orders delivered by standard or express shipping will require a signature upon delivery. Where possible, we recommend that you use a business address for delivery where a trusted person is available to sign. If there is not a person available at the indicated place of delivery to sign for the delivery, you may be required to collect the delivery from a place nominated by the shipping company, such as an Australia Post store.
Delivery costs outside Hong Kong do not include any taxes or duties which may be applied by international Customs Service, and any such duties or taxes are the responsibility of the delivery recipient.
Please note that in accordance with Hong Kong export regulations we are required to declare the exact value of all items and identify orders shipped worldwide as dutiable “merchandise”. We are also prohibited by law from identifying an order as a “gift” for export purposes, even if a customer has placed the order with the intention of delivery to a gift recipient.
For more information on taxes, duties and customs regulations please contact your local customs office directly.
‧ Unattended deliveries
We strongly recommend that you do not instruct any shipping company to leave a delivery from us at any unattended location. RK BIJOUX accepts no responsibility whatsoever for any delivery left at an unattended location.
‧ Estimated delivery times
We will endeavour to deliver your purchase to you promptly, however, all shipments may be subject to delays during peak periods or when shipped to regional areas. The following standard delivery times within Hong Kong are estimates only:
◦ Hong Kong - 3 business days after jewellery is ready to sent
◦ Worldwide - Economy EMS 2 weeks after jewellery is ready to sent
‧ Multiple Shipments
Orders will be sent in one shipment when all products in the order are available from stock (if a product from your order is not available within our standard shipping times, a member of our staff will endeavour to contact you). If you require multiple shipments of items from a single order, please contact us as soon as possible after placing your order at email@example.com or +852 66868429 so we can assist you. Customers who request multiple shipments from a single order will incur additional delivery charges.
‧ Stock availability
Please be aware that we do not have large stock for our jewelleries, we hand crafted each pieces according to customer’s individual size and preference. Therefore, please also us 2 weeks to prepare your jewellery for shipment.For urgent or special order, please leave us an email firstname.lastname@example.org after payment.
We will not be liable for a failure to deliver your order due to circumstances beyond our control, and if we cannot deliver, we will refund your payment.
EXCHANGES AND STORE CREDITS
If you are unhappy about an item purchased from us, you may return it to us for an exchange or store credit equal to the amount you paid for the returned item.
Store credits must be redeemed within 12 months from date of original purchase.
You must notify us of your intent to return an item within 14 days of the purchase date of that item by contacting us at email@example.com or +852 66868429. Upon receipt of such notice, we will provide you with a shipping address and return details. All goods must be received back by us in new and unused condition (including packaging) within 14 days of purchase for an exchange or credit to be issued. You will be responsible for any return shipping costs of undamaged or non-defective items.
Refunds for change of mind are NOT available from RK bijoux POP UP store, which will only provide an exchange or 12-month store credit as set out in clause 6 above.
Refunds are only available at our discretion for goods purchased via our online store, and those goods must be returned to the online store. You must contact us within 14 days of the online purchase at firstname.lastname@example.org or +852 66868429. Only goods that are returned to us in new and unused condition (including packaging) within 14 days of purchase are eligible for refund. You will be responsible for any shipping costs for goods returned to us for a change of mind refund.
FAULTY AND DAMAGED GOODS
While we make every attempt to ensure your goods arrive in perfect condition, occasionally this does not happen. We will send you a picture of the product before sent out. You must contact RK BIJOUX within 48 hours to advise us of damaged or faulty goods. Please contact our online store at email@example.com or +852 66868429. We will provide the postage details for return of the faulty or damaged goods, which will be at no charge to you.
You are entitled to either a full refund of the cost for faulty/damaged goods or a replacement of those items with identical new goods (subject to availability).
If you choose to receive a refund, we will provide that refund within 14 days of receiving the goods, however your refund may not appear for some time after due to delays in Financial institutions processing these. We have no control over delays as a result of this.
If you elect to receive a replacement, those items will be sent to you as soon as practicable after we receive the returned goods. If we are out of stock of any item that has been returned as damaged or faulty, or that item has been discontinued, we will endeavour to contact you to discuss the matter.
If the item is discontinued, we may suggest alternate goods as a replacement. If you decide to accept an alternative item, you must pay any additional costs over the cost of the returned item, or if the cost of the alternative item is less than the returned item we will refund the difference to you.
Please note that sale items cannot be returned other than as required by law.
ORDERS SUBJECT TO CONDITIONS SUBSEQUENT
The delivery of all orders received by RK BIJOUX through our online store, notwithstanding our confirmation of any order and receipt of payment, are subject to the following conditions subsequent.
‧ Pricing mistakes or website errors
We endeavour to ensure that all information on our website, including the details, descriptions and prices of our products, is accurate. However, errors may occur from time to time.
We reserve the right to cancel an order (or part of it) prior to shipment where the website contained errors or inaccuracies, including, without limitation, out-of-date information and incorrect pricing, and misdescriptions or incorrect details regarding shipping, payment or return policies (all, Website Inaccuracies). Upon discovery of a Website Inaccuracy, we will contact you as soon as practicable to discuss a replacement order, if payment has been received, we will promptly refund the paid amount of the cancelled order (or part of that order, as applicable).
RK BIJOUX cannot guarantee that our website will be bug-free or error-free, nor that it will not be down on occasions due to essential maintenance or technical difficulties. RK BIJOUX therefore does not warrant that the website will be error-free or that it will be available at any given time or on any given day. While we endeavour to keep our website free from viruses and other malware, we strongly recommend that you use adequate protection against viruses and malware (e.g. using virus scanners). RK BIJOUX does not accept responsibility for any loss, disruption or damage to your data or your computer system which may occur while viewing or otherwise using our website.
RK BIJOUX owns or licenses all intellectual property rights in this website and its content, including, but not limited to, the text, logos, graphics, photographic images, moving images, designs, or other material, including the program and code that operates this website (Content) which are protected by copyright or other proprietary rights. You agree that the Content is protected by the laws relating to copyright, trademarks and intellectual property generally.
RK BIJOUX logo and all product images on this website are trade marks (registered or unregistered) of RK BIJOUX, its subsidiaries, affiliates, licensors or joint venture partners.
Except as expressly provided in these Terms, nothing set out in these Terms shall be construed as conferring on you any licence or right, by implication, estoppel or otherwise, under copyright or other intellectual property laws. You must obtain the prior written consent of RK BIJOUX before you download, print, copy, reproduce or adapt (by electronic means or otherwise) any of the Content, except where allowed under Hong Kong law, in which case RK BIJOUX must be acknowledged as the source of the Content.
These Terms are governed by the laws of Hong Kong, and you irrevocably and unconditionally submit to the non-exclusive jurisdiction of the courts of that State.